Terms of Service - Medela Symphony

Ownership

The Medela Symphony breast pump remains the property of Divine Birth at all times.

Cancellation & Refund Policy

Refunds for non-faulty Medela Symphony pumps will not be provided once the unit has been dispatched.

Orders that have not been dispatched can still be cancelled. The hire fee will be refunded less a $15 administration fee. Non-use of a hired Medela Symphony pump is at the customer's discretion, and no refund is available.

Condition of Equipment

Each Medela Symphony rental includes the pump unit, power cord, and a storage bag. Medela Symphony pump kit is not included.

Medela Symphony pumps are sterilized and tested between hires. Divine Birth's liability shall not exceed the hire charge. The Medela Symphony pump is supplied in full working order.

Customers Responsibility

Customer's responsibility includes inspecting the Medela Symphony pump and its associated hire accessories to ensure that the pump is functional and all essential accessories are included. Any issues must be reported to Divine Birth immediately. Divine Birth accepts no responsibility where the customer fails to do so and thus disables Divine Birth from providing a timely resolution of the matter.

Return of Equipment

The customer agrees to return the Medela Symphony pump to Divine Birth in the same condition it was received. The customer must return the pump unit, power cord and the storage bag.

The customer agrees to follow all return instructions. The unit must be returned by the last day of the hire period unless otherwise agreed with Divine Birth. If the unit is not returned within two weeks of the due date and no extension has been purchased, the customer will be charged the full retail replacement value.

Divine Birth reserves the right to charge the replacement value for lost, stolen, or damaged units or parts. The full replacement cost is the retail value of the Medela Symphony excluding the initial hire fee.

Once this payment is made, the Medela Symphony will become the property of the customer.

Charges for lost or damaged accessories

  • Symphony Breast Pump unit - $2,000
  • Symphony Power cord damaged/missing – $25
  • Symphony card holder missing – $100
  • Symphony Program card damaged/missing - $250
  • Storage bag damaged/missing - $50

Hire Extensions

Hire extensions can be accommodated at an extra cost and can be purchased from the Divine Birth shop.

Usage Instructions

The Medela Symphony pump must be used according to the instructions provided. Divine Birth is not liable for any injury or damage resulting from misuse.

Contraindications

  • Do NOT use the Medela Symphony pump without properly fitted breast shields.
  • Do NOT share pump kits between users.
  • Do NOT immerse the Medela Symphony pump in any liquid.
  • Do NOT use the pump if you have any breast or nipple pain - consult your healthcare provider.
  • Clean and sanitize all parts that come into contact with breast milk according to the provided instructions.